Privacy Policy

This Privacy Policy (the “Policy”) governs the manner in which Skin Aura Brain and Spine Neuro Centre (“We”, “Us”, “Our”), through our website, consultation platforms (including our sub-domains, Exly, TagMango, Graphy), Zoom sessions, WhatsApp communication, and associated digital platforms (“Platform”), collects, uses, maintains, and discloses information of its users (“Patients”, “Users”, “You”, “Your”).

This Policy also describes the practices that we apply to such information, your privacy rights, and your choices regarding your data.

By accessing or using our Platform, booking consultations, participating in workshops, or providing your Personal Information, you consent to the collection, use, and disclosure of information as described in this Policy and our Terms of Use.

If you do not agree with this Policy, you are advised not to use our services or access the Platform.

Personal Information

“Personal Information” refers to any information that identifies you, including but not limited to:

• Name, age, gender
• Email address and mobile number
• Location (city/country)
• Profile details and identifiers

“Sensitive Personal Information” includes:

• Medical history, symptoms, reports
• Health conditions and treatment details
• Account credentials and passwords
• Financial/payment-related information (processed via secure third-party gateways)

Usage of the term “Personal Information” shall include “Sensitive Personal Information” wherever applicable.

Information We Collect

We may collect both personal and non-personal information in the following ways:

Personal Identifiable Information

We collect personal information only when voluntarily provided by you, such as during:

• Consultation booking
• Workshop registration
• Communication via email, WhatsApp, or forms

You may choose not to provide such information; however, this may limit access to certain services.

Medical & Health Information

To provide accurate consultation services, we may collect:

• Symptoms and medical history
• Diagnostic reports
• Previous treatment details

Non-Personal Identifiable Information

We may collect:

• Browser type and device information
• IP address and usage behavior
• Date/time of visits and interaction data

Cookies

We may use cookies and similar technologies to:

• Improve user experience
• Maintain session continuity

You may disable cookies, but some features may not function properly.

How We Use and Share the Information Collected

To Provide Medical Consultation & Services

• Diagnose and understand your condition
• Provide treatment recommendations
• Review reports and medical data

To Manage Platform and Services

• Enable booking and access to consultations/workshops
• Process payments securely
• Provide customer support

To Improve Services

• Analyze usage patterns
• Enhance user experience
• Prevent fraud or misuse

To Communicate With You

• Send appointment reminders
• Provide updates or important information
• Respond to queries

Service Providers

We may share information with trusted third parties such as:

• Exly / TagMango / Graphy
• Zoom (for consultations/workshops)
• Payment gateways
• Hosting and analytics providers

These parties are obligated to use your data only for service delivery.

Legal Compliance

We may disclose information:

• To comply with applicable laws
• In response to court orders or government requests
• To protect rights, safety, and security

We do NOT sell or trade your personal information.

Your Choices

Limit Information

You may choose what information to provide; however, limited data may restrict services.

Communication Preferences

You may opt out of non-essential communications.

Cookies

You can disable cookies via browser settings.

Your Rights

Subject to applicable laws, you have the right to:

• Access your Personal Information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent where applicable

Requests can be made via contact details below.

Protection of Your Information

We take reasonable security measures to protect your data, including:

• Restricted access systems
• Secure servers and encryption
• Confidential handling of medical data

However, no system can guarantee complete security.

Third Party Websites

Our Platform may contain links to third-party services. We are not responsible for their privacy practices.

Cross-Border Data Transfer

Your information may be stored and processed in India or other countries depending on service providers. By using our Platform, you consent to such transfers.

Data Retention

We retain your information only as long as necessary for:

• Medical and operational purposes
• Legal compliance

We may anonymize or delete data when no longer required.

Modification to Privacy Policy

We may update this Policy from time to time. Continued use of the Platform implies acceptance of updates.

Grievances

If you have any concerns or queries regarding this Policy, you may contact: