Refund Policy

This Refund Policy (“Policy”) governs the terms under which refunds, cancellations, and rescheduling are handled for services offered by Skin Aura Brain and Spine Neuro Centre (“Creator”, “We”, “Us”, “Our”) through the website, consultation platforms (including our sub-domains, Exly, TagMango, Graphy), Zoom sessions, WhatsApp communication, and associated digital platforms (collectively referred to as the “Platform”).

This Policy applies to all users (“Patients”, “Users”, “You”, “Your”) who purchase or access any consultation, workshop, educational session or service through the Platform.

By booking or purchasing any service, You agree to this Refund Policy along with our Terms of Use and Privacy Policy.

If You do not agree with this Policy, You are advised not to proceed with booking or payment.

Nature of Services

The services provided include:

• One-to-one medical consultations (online/offline)
• Second opinions and treatment guidance
• Workshops, webinars, and educational sessions
• Digital health-related offerings

All services are time-based, knowledge-based, and expert-driven, and once delivered or scheduled, they cannot be reversed.

No Refund Policy (General Rule)

All payments made for consultations, sessions, or services are:

• Non-refundable
• Non-transferable

This applies to:

• Completed consultations
• Missed appointments
• Late arrivals
• No-shows